UX Design
PLUSH
An Innovation in Transgender Healthcare
Role
Principal UX Designer and Researcher
In searching for different ideas to take on for my final capstone project for my UX design diploma program I had decided to veer towards the area of transgender healthcare. I wanted to focus on the difficulties transgender women have finding different providers, accessing reliable resources for surgeries and surgeons, and finally build networks within the trans community.
I began to think about developing a problem space to accurately frame this issue and develop a research plan to tackle this space. From using my knowledge of the subject and after speaking to people in the trans femme community I had formulated a problem space:
“There are not many options available for trans women to gain resources on health-care providers or surgeons in California. Most trans women find it difficult to not only locate a provider in their network, but to also be able to see that provider within an appropriate amount of time. Even when finding a surgeon it is difficult to connect with a community of trans women who have undergone similar procedures.”
I had found that there is significant difficulty in finding a provider, surgeon, or doctor for many trans women. This is true especially in preparation for surgery. I have understood that there is room for a technological intervention in this space. My goal is to provide accurate, accessible, and community-driven information to my users.